Managed Security · UAE
IT support and cybersecurity, managed for a fixed monthly fee
IT Enablers Global looks after your devices, users and email, and protects them with one enterprise security stack, monitored around the clock. You get a helpdesk that answers, patches that are applied, and threats that are detected and contained, for a fixed price per user per month.
From AED 185 per user per month · Critical issues answered in 30 minutes · Minimum 5 users
One security stack, every user and device
A Managed Service
We own the outcome, not just the ticket
Most organizations do not need more security products. They need someone who takes responsibility for keeping the business running and protected, and who reports on it every month. That is how we run this service: one team accountable for your devices, users, email and security, with agreed response times and a monthly report on tickets, uptime, patching and recommendations.
Plans and Pricing
Four plans, priced per user per month
Each plan includes everything in the plan before it. Prices are for business-hours support (8x5); round-the-clock support (24x7) is shown below each price.
Essentials
AED 185 / user / month
24x7: AED 275
- Infrastructure and desktop management
- Remote helpdesk
- Microsoft and third-party patch management
- Inventory and asset tracking
Protect
AED 280 / user / month
24x7: AED 375
- Everything in Essentials
- Endpoint detection and response
- Email protection and email management
- User management
Advanced
AED 465 / user / month
24x7: AED 555
- Everything in Protect
- Virtual CIO (technology advisory)
- Application management
- Cloud backup and disaster recovery
- Ransomware protection
Complete
AED 650 / user / month
24x7: AED 740
- Everything in Advanced
- Security operations center (SOC)
- Real-time threat monitoring
- Security risk assessment and vulnerability scanning
- Managed security awareness training
Minimum 5 users. Onsite support is AED 250 per hour, with a minimum of 2 hours per visit. Prices exclude VAT and third-party licensing or cloud consumption costs unless stated otherwise.
The Technology Stack
The same vetted platforms in every environment we manage
Monitor and maintain
- NinjaOne: patch management, remote access and continuous device monitoring
- Microsoft 365: email, document collaboration and the core productivity suite
Detect and respond
- SentinelOne: AI-driven endpoint detection, response and ransomware rollback
- SentinelOne MDR: round-the-clock monitoring and incident response by a security operations team
Protect people and access
- Proofpoint: protection against phishing, malware and spam at the mail gateway
- Duo: multi-factor authentication for every login
- Keeper: encrypted password vaults for teams
- KnowBe4: phishing simulations and security awareness training
Service Levels
Agreed response times, reported every month
| Priority | Response | Target resolution |
|---|---|---|
| P1 CriticalSystem down or business-stopping issue | 30 minutes | 4 hours |
| P2 HighMajor function impaired, workaround exists | 2 hours | 8 hours |
| P3 MediumLimited impact, single user or non-critical | 4 hours | 2 business days |
| P4 LowRequests and minor queries | 1 business day | 5 business days |
Support through a ticketing portal and email, in business hours, extended hours or 24x7. A monthly service report covers tickets, uptime, patching and recommendations.
Frequently asked questions
What is the minimum number of users?
Managed security plans start at 5 users. Pricing is per user per month, so the service scales with your organization.
Is onsite support included?
Support is delivered remotely through the helpdesk, which resolves most issues fastest. When a visit is needed, onsite support is AED 250 per hour, with a minimum of 2 hours per visit.
What is the difference between 8x5 and 24x7 support?
8x5 covers business hours on working days. 24x7 adds round-the-clock support for organizations that operate outside office hours or cannot afford downtime overnight.
Do the prices include Microsoft 365 or other licenses?
Prices exclude VAT and third-party licensing or cloud consumption costs unless stated otherwise. We confirm exactly what is included in your proposal.
Can you manage servers, networks and cloud platforms as well?
Yes. We also manage Windows Server and Active Directory, VMware environments, firewalls, routers, switches and VPNs, Azure and AWS, Google Workspace, and Cloudflare and DNS, and we plan and carry out cloud migrations. These are scoped and quoted separately.
How do we get started?
Book a free consultation. We review your users, devices and current security, recommend a plan, and agree onboarding and service levels before anything changes.
Ready to get started?
Tell us about your organization and we will recommend the right approach.
Prefer email? info@itenablersglobal.com